- Scope and acceptance
- Eligibility and accounts
- Testing and service changes
- Permitted use and prohibited conduct
- User content and license
- AI features and safety
- Content feeds and advertising
- Purchases, subscriptions, and virtual items
- Reports, moderation, and appeals
- Privacy and external services
- Suspension, closure, and remaining balances
- Service standards and liability
- Changes and general terms
- Governing law and regional protections
- STGN contact information
1. Scope and acceptance
These Terms of Service form the agreement between you and STGN Inc. (“STGN”, “we”, “us”, or “our”), which operates and provides the games, video and audio services, playable feeds, AI chatbots, content creation tools, and related apps and websites that link to these Terms (the “Service”). STGN is your contractual service provider and is responsible for operating the Service, providing customer support, administering purchases and refunds where applicable, and enforcing these Terms. These Terms apply to the features you actually use.
By selecting an acceptance control presented with these Terms, you agree to them. If you do not agree, do not use the Service. We will obtain separate consent where required for a purchase, recurring payment, or other activity. Our Privacy Policy explains personal data processing; acceptance of these Terms does not itself constitute consent to processing that legally requires separate consent.
A separate agreement or transaction condition expressly accepted by you may supplement these Terms and prevails only for its specific subject matter. Mandatory law and the regional protections in Section 14 prevail over conflicting provisions. No feature, purchase, creator program, or payment opportunity is promised merely because these Terms describe it.
2. Eligibility and accounts
You must be at least 13 years old to use the Service. A particular game, service, feature, or content may require a higher minimum age, as stated in its service terms, access screen, or applicable age classification. Any higher minimum age required by applicable law also applies. You must meet the highest applicable minimum age. Parental consent does not permit access below that minimum age.
If you are under the age of legal majority in your country of residence, you must obtain the consent of your parent or legal guardian to enter into these Terms and to use or purchase through the Service where required by applicable law. You and your parent or legal guardian should review these Terms together. Nothing in these Terms limits any statutory right to cancel a minor’s unauthorized transaction.
Provide accurate account and age information, comply with any age verification or age assurance measures, and do not evade age or geographic restrictions. We may restrict access to the relevant game, service, feature, or content while reasonably necessary verification is pending or if you do not meet its applicable minimum age.
Keep your credentials secure and promptly report suspected unauthorized access. Do not sell, transfer, rent, or share an account without our permission. Guest progress may be stored only on your device and may be lost if you reinstall the app, reset the device, or change devices.
3. Testing and service changes
The special conditions in this paragraph apply only to a version expressly identified to you as a beta, pilot, or test before you use it. Such a version may be incomplete, contain errors, differ between users or territories, or become unavailable. We may change or end that test, adjust game balance or content, and reset test progress, rankings, or complimentary test items. Unless expressly stated otherwise, test progress and complimentary items will not carry over to another version. For that version, we do not promise a subsequent commercial release, migration, or continued availability. These test conditions do not apply to a Service solely because we use it to evaluate features or performance.
We may change, suspend, or discontinue the Service for security, legal, technical, or business reasons. We will give reasonable advance notice where practicable and any notice required by law. Test status does not remove our obligations concerning paid products, unused paid balances, or mandatory consumer rights. Sections 8 and 11 govern those interests.
Keep copies of content you wish to preserve. We may collect usage, error, performance, and security information to operate and evaluate the Service, as explained in the Privacy Policy. You may submit feedback voluntarily. We may use suggestions to improve our products without payment or attribution, subject to privacy law and without acquiring ownership of your underlying content.
For a closed test expressly identified as confidential before you join, keep non-public builds, access links, unreleased features, and test materials confidential and do not publish screenshots or recordings without permission. This restriction does not cover information lawfully public, independently developed, or lawfully obtained without restriction, or prevent lawful reports to authorities, confidential legal advice, or disclosures required by law.
4. Permitted use and prohibited conduct
We grant you a limited, non-exclusive, non-transferable right to access and use the Service for personal, non-commercial purposes while you comply with these Terms. STGN and the relevant rights holders retain all rights in the Service, software, designs, and supplied content. Ownership is not transferred to you.
Do not infringe intellectual property, privacy, likeness, voice, or other rights; submit unlawful content; threaten, harass, discriminate against, or exploit others; disclose another person’s private information; or promote violence, suicide, self-harm, child sexual abuse, or unlawful sexual content. Fraud, malware, unlawful gambling, deceptive impersonation, and non-consensual intimate or synthetic media are prohibited.
Do not use cheats, bots, unauthorized automation, exploits, or unauthorized tools to interfere with the Service; manipulate rankings, rewards, advertising, or payments; trade accounts or items for real money; scrape content or bypass access, safety, or security controls. Do not copy, redistribute, reverse engineer, or extract software or content except through an authorized feature or as permitted by law. Report bugs rather than exploit them. Do not help others evade these restrictions.
5. User content and license
“User Content” means material you submit, upload, publish, or generate through the Service, including text, images, videos, audio, characters, prompts, and AI outputs. You retain any rights you hold in User Content. You must have the permissions needed to submit it and authorize the applicable uses, including permissions for music, performances, faces, voices, personal data, and third-party material. Do not submit confidential information without authority.
You grant STGN a non-exclusive, worldwide, royalty-free license to host, copy, process, adapt, translate, display, distribute, and otherwise use User Content as reasonably necessary to provide, test, secure, maintain, and improve the Service. We may sublicense these rights to providers acting on our behalf for those purposes. Publicly posted content may be recommended and displayed to other users within the Service according to the feature and your settings.
Use of your User Content in advertising or promotion outside the Service, or for AI model training or fine-tuning, requires a separate permission from you. Private conversations will not be made public or used in those ways without that permission. Operational processing, safety review, and service evaluation remain subject to the Privacy Policy and any legally required notice, legal basis, or consent. A content license does not replace data protection requirements.
The operational license lasts while the content is available through the Service and for a reasonable period afterward for backup cycles, legal retention, security, and dispute resolution. After removal, we will cease new public distribution under this license within a reasonable time, subject to applicable law. Other users may retain copies they lawfully obtained before removal. Any separately authorized use is governed by its stated scope and duration.
6. AI features and safety
AI characters and responses are generated by software, not humans. They do not have human consciousness, emotions, or professional qualifications. AI output may be inaccurate, harmful, non-original, or similar to another user’s output. We do not guarantee that output qualifies for copyright protection or is free of third-party rights. Review it before relying on, publishing, or commercially using it. Do not remove required AI labels or misrepresent synthetic content as authentic.
AI interactions do not provide medical, mental health, legal, financial, or emergency advice and are not a substitute for human relationships or professional help. If anyone faces immediate danger, stop the interaction and contact local emergency services or an appropriate professional. We cannot guarantee detection of a crisis, know your current location, or arrange a rescue.
For conversational AI, our safety protocol uses context-sensitive automated detection and, where necessary, limited review by authorized personnel to identify and respond to expressions of suicide, self-harm, or imminent harm to others. Responses may include supportive safety messages, referrals to appropriate local crisis services, restrictions on harmful output, or interruption of the conversation. The chatbot must not encourage or facilitate such harm or provide instructions for carrying it out. We will maintain legally required safeguards, records, and reports.
We will identify AI interactions clearly and provide periodic reminders or break prompts where required. For New York AI companion interactions, a notice that you are interacting with AI will appear at the start of the first interaction each day and at least every three hours during continuing interactions. The AI Chatbot Service is available only to users aged 18 or older, or any higher applicable minimum age under Section 2. Companion chatbots may not be suitable for minors. If we learn that a user does not meet the applicable minimum age for the AI Chatbot Service, we will restrict access to that service and apply legally required interim safeguards. Conversation memory and safety processing are described in the Privacy Policy.
7. Content feeds and advertising
Videos, episodes, playable content, and recommendations may change by territory, availability, technical requirements, safety, or licensing. Feed content may not have the persistence or functionality of a standalone game. Recommendations may consider activity, interests, recency, completion, quality, safety, settings, and commercial relationships. No level of distribution, engagement, or availability is guaranteed.
The Service may show clearly identified advertising. Optional rewarded ads require the stated viewing and verification conditions; duplicates or rewards obtained through abuse may be reversed. We do not guarantee ad availability. Do not submit unauthorized ad code, trackers, misleading endorsements, or undisclosed sponsored content. Ads and targeting remain subject to applicable law and the Privacy Policy.
Uploading content or seeing estimated earnings does not by itself create a right to compensation. Creator monetization or revenue sharing requires separate written terms accepted by STGN and the participant that specify eligibility, revenue calculations, verification, payment, and termination. These Terms do not establish such a program.
8. Purchases, subscriptions, and virtual items
This Section applies only if real-money purchases are enabled. A simulated purchase clearly identified as such does not authorize a real charge. Before a real purchase, we will display the product, price, quantity, billing terms, material limitations, any expiration, and applicable cancellation and refund conditions, and obtain affirmative confirmation. Store or payment provider rules also apply, without reducing mandatory rights.
Subscriptions renew at the disclosed interval and price only with your express authorization. Free or discounted trials convert to paid access only as disclosed and authorized. We will provide required confirmations, renewal or trial reminders, and advance price-change notices, and obtain renewed consent where required. Cancel future renewal through the subscription settings or the store used to subscribe; online enrollment will have an accessible online cancellation route where required. Deleting an app does not cancel a subscription. Access ordinarily continues through the paid period; cancellation alone does not require a refund for that period, subject to law and platform rules.
Coins, credits, and virtual items are limited rights for use within the specified Service, not cash or deposits, and may not be sold, transferred, or redeemed for money unless expressly allowed or required by law. Paid balances remain usable until consumed or until a lawful expiration expressly disclosed before purchase. Complimentary test items may expire or be reset on the terms disclosed when issued. Free-item resets do not automatically cancel purchased rights.
Automatic credit reload is optional and requires separate affirmative authorization of the trigger balance, amount charged, credits delivered, payment method, recurring nature, and any limits. We will provide confirmation and charge notices. You may cancel future reloads through the relevant settings or support route. We will give legally required notice and obtain any required renewed consent before material changes.
For paid AI responses or bulk episode unlocking, the Service will disclose the charging unit or content covered and obtain the required confirmation before charging. Failed responses or duplicate deductions caused by our system error will be restored or refunded as appropriate. A future-episode unlock covers only the expressly identified content and does not promise production of additional episodes.
Except where law, platform rules, or an express offer provides otherwise, properly supplied purchases are non-refundable. This does not exclude remedies for unauthorized or duplicate charges, billing errors, non-supply, defective content, or a material reduction or discontinuation of paid access. Contact us for direct purchases, or use the store’s required refund procedure for store purchases. Lawful refunds and chargebacks are not themselves misconduct.
9. Reports, moderation, and appeals
Report unlawful, unsafe, or infringing content through the in-Service reporting tool or the contact in Section 15. Identify the content and its exact location, explain the concern, and provide supporting facts and contact details. Rights complaints should also identify the protected work, your authority, and a signed statement that the complaint is accurate and made in good faith.
We may use automated tools and human review before or after publication. Depending on severity, repetition, context, and harm, we may reject or remove content, limit visibility, issue warnings, reverse improperly obtained items or rewards, suspend features, or terminate an account. Temporary restrictions may apply while a reasonably supported safety, security, infringement, or fraud concern is investigated. We do not guarantee review or detection of every violation.
We will provide the principal reason, scope, duration where known, and available appeal route where legally required or otherwise reasonably practicable. Urgent measures may precede notice. You may appeal through support or the route in the decision notice. We will review within a reasonable time, use human review where required, and correct erroneous decisions where reasonably possible. Statutory complaint periods and remedies prevail. We may terminate repeat infringers in appropriate circumstances.
10. Privacy and external services
Our separate Privacy Policy at stgn.io/privacy.html describes personal data categories, purposes, legal bases, safety review, providers, international transfers, retention, and your rights and choices. We will provide any additional notices and obtain any separate consent required by law. Do not submit sensitive personal information unless the feature expressly supports it and you have authority to do so.
External services, stores, links, and payment tools may be governed by their own terms. We are responsible for our obligations under applicable law; we do not control independent third-party offerings. Any personal data disclosure to another organization remains subject to the Privacy Policy and applicable law.
11. Suspension, closure, and remaining balances
You may stop using the Service and request account closure through the available settings or support. We may suspend or terminate access for a serious or repeated breach, ineligibility, material security or legal risk, or discontinuation under Section 3. We will give reasonable notice where appropriate, subject to urgent safety, security, and legal needs.
We may close an account inactive for at least 12 consecutive months after at least 30 days’ notice and an opportunity to reactivate. Inactivity alone does not forfeit unused paid balances or valid accrued payments under a separate agreement. Before permanent closure, we will address those interests and any active subscription as required by law.
On closure or discontinuation, we will take reasonable steps, including through the payment provider, to stop future recurring charges and handle unused paid access or balances through continued access, refunds, or other remedies required by law and platform rules. We may remove content and account data subject to the Privacy Policy, lawful retention, and reasonable backup cycles. Where practicable, we will provide an opportunity to retain User Content before permanent deletion. Rights and obligations that by their nature survive closure remain effective.
12. Service standards and liability
We will use reasonable care and skill in operating and providing the Service. Subject to mandatory law, we do not guarantee uninterrupted access, error-free operation, or a particular result. The additional limitations concerning test progress and test availability in Section 3 apply only to expressly identified test versions. These qualifications do not remove statutory rights concerning digital content, services, or personal data.
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive loss. For consumers, we remain responsible for foreseeable loss caused by our breach to the extent required by law. Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot legally be excluded or limited.
13. Changes and general terms
We will make these Terms accessible through the Service. Material changes that adversely affect you will normally be announced at least 30 days before taking effect, or earlier where a longer period is required. An urgent change required by law or security may take effect sooner where lawful, with notice as soon as practicable. We will obtain fresh acceptance where required. If you do not agree, you may stop using the Service and close your account without losing mandatory remedies for paid interests.
If a provision is unenforceable, the remaining provisions continue to apply where legally possible. A failure to enforce a provision does not waive it. You may not transfer your contractual rights without our consent except as permitted by law. We may transfer this agreement only where lawful, without reducing mandatory consumer protections and with required notice or consent.
14. Governing law and regional protections
The law of the Republic of Korea governs these Terms, subject to any mandatory protections of your country of habitual residence. Disputes may be brought before courts with jurisdiction under applicable law, including any court available to consumers in their home country. These Terms do not impose mandatory arbitration or waive collective remedies available by law.
EEA and UK consumers retain statutory rights to conforming digital content and services, repair or other corrective performance, price reduction, termination, and refunds where applicable. A statutory 14-day withdrawal period may apply to a distance purchase. For digital content, it ends upon supply only after the required express consent, acknowledgment of loss of the right, and confirmation. For services, different early-performance and full-performance rules apply. We will provide required instructions and any model withdrawal form before purchase. You may withdraw by an unequivocal statement to our contact, without being required to use a particular form.
Where Article 20 of the EU Digital Services Act applies, eligible users may challenge covered moderation decisions electronically and free of charge for at least six months after notification; review will not be decided solely by automated means. Available certified out-of-court dispute settlement and judicial remedies remain available. Any legally required local representative or contact information will be published through the Service. UK users retain applicable online safety reporting and complaint routes.
US users retain applicable federal and state consumer and privacy rights, including recurring-payment notices and cancellation rights. US copyright notices and counter-notices should be sent to the registered DMCA agent identified in Section 15 and comply with 17 U.S.C. Section 512. We will process valid notices and counter-notices under that procedure. No regional provision reduces rights that cannot be waived in any other territory.
15. STGN contact information
Service provider: STGN Inc.
Business address: 144-ho, 4F, 171, Garak-ro, Songpa-gu, Seoul, Republic of Korea
Support, complaints, appeals, and legal notices: support@stgn.io
These Terms of Service are effective as of October 23, 2026.